Shipping Policy

  • ​All orders will be shipped out within 48 working hours once payment has been received.​​

  • Please do note that quirky Dough will not be liable for any lost or damaged parcels.

  • Fragile items will be wrapped with bubble wrap and sent in boxes/bubble padded envelopes to prevent any damages.

  • For orders outside of Asia, kindly do drop us a message and we will get back to you with regards to your postage cost! (do check your spam mail!).

LOCAL SHIPPING

  • A flat rate shipping of $2.50 for standard, non-tracking mail and $4.50 for registered, tracking mail applies to all orders below $100.

       

  • Orders that are $100 and above qualify for free local registered shipping.

  • Customers can generally expect to receive their orders within 3-5 working days once we have mailed them.

  • For urgent orders, we now offer next day delivery at just $12 - order today and receive your parcel tomorrow!

  • Next day delivery is only available on weekdays, excluding public holidays.

SHIPPING WITHIN ASIA

  • All orders will be sent via Registered Postage and a tracking number will be sent to you once mailed.

  • Postage rates are based on the weight of your order.

  • Malaysia and Brunei: Registered postage starts from SGD$8

  • Rest of Asia (excluding Japan): Registered postage starts from SGD$14

  • Japan: Registered postage starts from SGD$19.50

  • Orders above $180 qualify for free shipping.

  • Shipping options will be available upon checkout.

Self Collection
  • We do offer self collection for customers who would prefer to do so (only for Singapore customers).

  • The time and locations will be at our convenience should you choose to self collect your items

  • Currently, self collection locations will be at: ​

                                                                    > Pasir Ris

                                                                    > Tiong Bahru

                                                                         > For other locations, kindly do drop us a message first!

             

Exchange / Returns

  • Returns are only applicable for regular priced items for the following reasons:

    • An incorrect item

    • A defective item

  • Requests for returns other than the above reasons will not be entertained.

  • In the case of an incorrect/defective item: Please do contact us with a photo within 3 days after receiving the shipment, for our confirmation.

  • Please only return the item once a confirmation has been given from our team. quirky Dough reserves the right to reject any returns that has not been confirmed by us.

  • We will send a replacement piece of the item if there is stock. There is strictly no refunds if a replacement piece is available.

  • In the event that the item is no longer available, refunds will be made.